We have been recently getting quite a few emails regarding Southern Vectis and sorry to say not one of them was praising the company.

The most common issues seem to be late running buses, missing buses, over-priced fares and rude bus drivers.

We pay one of the highest fares to ride on these buses so would you say we get value for money and a quality service? The Island Youth Project has decided to check out this company and see what Islanders really think about our Island Buses and report our findings to the company and let them comment on the main issues.

Below is just a few of the complaints from a facebook group.

Luci Hillier: "The service is crap, The times are a joke and the way they use the small buses instead of Double- Decker ones takes the P! The drivers are always rude! I was on a number 8 and it was outside morrisons, I saw an old lady rush to get her shopping, just as she stood up.. He closed the door and drove off... I was actually disgusted!"

Helen Bartlett: "They left my daughter in the rain again when there was only five people on the bus!"

Daren Marlow: "I was waiting for the 9.52 this morning finally turned up at 10.20 and let 4 people then was full up so had to wait for the next bus which in turn was late too and was there a single word of apology pah like hell there was"

Michelle Wolfe: "I don't understand why the prices of fares have to go up every year?? other public transport don't change there fares??!!! (trains and taxis stay the same!) all there excuse is the cost or petrol and wages!! why bother making energy saving buses that are just scraped together in a few months!! what a waste of money!"

Richard Cornner: "In any of the major cities £2.50 would buy you a daysaver that lets you use the buses all day! Yet over here that wouldn't get you from wotton to Ryde. Its a joke and SV knows it. Its not like the wages are higher than the national average so why are the bus prices? The drivers obviously don't see any of it judging by how rude most of them are too!"

Sara: "When I moved to the island 5 years ago the bus fare from Harding road to town was only 80p, now its £2.50!! I can't see how they can say only 7% of bus users are affected!!!! The only people who use the bus now are the old people who have a free bus pass!"

As you can see there a few un-happy people just on one social network site alone, that's not including the many Bebo groups that youths have set-up in anger of the student rider price hike, going up from 50p per journey to £1 per journey whilst Elderly bus passes remained free with NO RESTRICTION on travel times. We want to see how big the problem really is on the Isle of Wight and provide a place for others to share their opinions good or bad.

We know for a fact people have put forward complaints but they never seem to get followed up or the person filing the complaint will never get a response from the company. 

Have you got any comments you would like to share?

If you have we want to hear from you, this can be anything from missed buses to refusing you on the bus. Comment on this thread, call us 898676 or use our contact form.

Please Note: We welcome good and bad comments on Southern Vectis / Go Ahead Group.

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Kelly  - Poor girl begging for a student rider!   |2009-10-03 07:00:06 I was on the number 1 bus from Cowes to Newport & a young girl was waiting for the bus along Newport Road. It was very dark and the girl look like she had been crying and upset. She put a pound on th e side and asked for a student rider, The bus driver asked to see her card but she did not have it on her, all she had was just a pound. The bus driver refused the girl on the bus even though you coul d tell this girl was only about 16/17 years old and crying her eyes out begging to get on the bus. The bus driver didn't give a toss, he looked like he was enjoying it. To wind the girl up more he as ked what school did she go to, and then said he still cant let her on. After letting her get distressed for about five mins he told her to get on the bus but refused to take her money. I then heard him on the mobile asking his mate if they should call the police. Anything could of happened to that poor girl. There have been many times I have seen people step on them buses and flutter their eyli ds and get on without showing a card. I hope that bus driver doesn't have a young daughter! DEVASTATING Quote 6 2

Lauren Ward   |2009-10-03 07:49:48 i think southern vectis is crap. not all drivers but many are arrogant. they dont care how they talk to people or how they threaten people as long as they are happy. ive never known anything like it. its appauling!!! student riders are also an issue. if you are coming to and from school and it is obvious, why do they still charge full fair? as if it isnt enough everyday! Quote 4 2

Darren   |2009-10-03 07:51:00 I used to live in London and whilst i dont expect IOW public transport to be of the same standard, they could certainly learn from london. I never needed a car whilst in london as the buses were so fr equent and cheap, since being back on the island (8years now!!!) I have been on a bus twice. In London they have cheap set fees for the bus, which is less than the petrol you would spend on the same j ourney, as i result i am saving (as I dont have to pay to park the car either) on the IOW its more expensive to catch the bus than drive in, and certainly less convenient (who wants to wait 30 mins fo r a bus). A 5 mile drive into town with me the wife & 3 kids would cost about £20 return on the bus. Which explains why we would not consider using the bus service Quote 6 1

Dean Manning   |2009-10-03 10:09:01 The service on the island is rubbish, i was waiting for my bus once in the pourin rain at the bus stop, and my bus was 20 minutes late, bearing mind i was in my school uniform as well, i asked for a s tudent rider to cowes to get home and he wouldnt let me on so i had to get off and wiat more for another bus. the bus drivers on the island are the worst in the world!! some of em are nice but most of em are just bold t**ts. also the price of the fare is stupidly high I can get a bus for £1 okay but that is well expensive seeing as you can get a bus ticket from portsmouth to london for just 99p! A nd that strike they were just on, wanting more money!? well if we have to pay that much for a bus and they say there not getting payed anuff were the hell is our money goin and what is it being spent on!!!!!? Quote 5 0

Toby  - Late, Expensive, Rude   |2009-10-03 10:36:16 Hey, I think the service on the island has become a bit of a joke, and everyone knows it! I'm sure almost everyone has had to wait for longer than 30mins for a late bus, had to pay stupid amounts to g et home (if they had forgotten their student rider, ect) and had to put up with rude drivers. I've lost count the amount of time over the years the number 8 service (previously the 3B, 22 has driven past me whilst ive been waiting at an unlit bus stop, not even trying to break late even after they have seen me. Also, the bus drivers really should be told about UNIVERSITY students under the age o f 24 being about to use their service with their university card, as most universities don't provide NUS cards, iv had multiple arguments with drivers on this subject. I think that if southern vectis are going to offer a service they should act like a responsible company...if you had to wait longer than an hour or so for your food in a restaraunt you would at least receive an apology or part of yo ur meal for free, however if southern vectis buses are late we dont even receive an apology. My honest opinion of southern vectis is that they are a money grabbing company, fleecing millons of pounds off of there workers and customers, and not providing a decent service to those who deserve it (the workers / people using the buses) Quote 4 0

Emailed Response  - Where do i start?!   |2009-10-03 11:30:38 Sunday service is a joke! People still have to work on Sunday's like me and I start work in Godshill at 8.30 and have to come from Shanklin! I cant get the number 2 which takes 10 minutes cos its star ts at 8.20 and it takes me 20 minutes from Godshill bus stop to my work! So to stop me from being late I have to get the number 3 which takes bout half hour! When I was at college I got to the bus s top as the bus was bout to leave and ran! I got to the doors which were closed of course and was knocking on them. The driver simply looked at me and kept driving! I chased the bus round the back of S omerfields, Shanklin running next to the bus's doors and the driver just ignored me. So when I finally arrived at college I was late and had missed my dance warm up so could not take part in a 2 hou r dance class and didn't get EMA that week which I needed for food! When me and a few friends were on our way from Ryde to college my friends boyfriend had his feet on the seat and instead politely as king him to take his feet off, the driver threatened him first that if would kick him off the bus! The argument was between him and the driver and my friend and I just sat quietly not getting involved and the driver shouted at all 3 of us and kicked us all off the bus!! So once again I was late to college!! And why is it 3 quid to get from Shanklin to Godshill?!?! It's only 10 minutes away!! I t hink Southern Vectis needs to sort it out to be honest!! Quote 3 0

PAULA HIGGINS   |2009-10-03 22:26:32 i have a 2yr old and need to get 2 college but feel i have 2 get the 6.30 am bus from ryde. so i dnt have any bother off the bus driver tellin me to fold the buggy dwn. i wouldnt mind but my son is ve ry over active and its so much hard work i think all women should be allowed there buggys up saves alot of stress. Quote 3 0

Joseph   |2009-10-04 04:55:06 over a year ago I caught the bus to and from Carisbrooke high school everyday, and southern Vectis changed the buses so that four buses would come through freshwater and pick everybody up from three b us stops ours was the first stop and the buses would always arrive half full so most days deciding I didn't want to stand I would wait for the public one and be late to school, there was one bus drive r and the only a can drecribe him is a fat balding prize p***k!!! He would always without a doubt be rude to us, he would question why we would be getting on his bus, (I was a sixth former so I paye d eighty pounds a year for my pass) and in the end with an abundance of sarcastic comments he would let us on, this happenend alot but on one day a boy tried to get on, and this driver was so rude to him that the boy ran off at that point the driver got out and shouted 'i shouldnt have to deal with c***s like you!!!, i was disgusted and i took this to southern vectus and the assured me it would be sorted out but the next week same old driver same old attitude. Quote 4 0

Justine   |2009-10-04 05:17:41 countless times i have been late for work, college etc due to buses not turning up. when they eventually do turn up, the bus drivers don't even acknowledge the fact that they are late, let alone apolo gise! I spend £20 a week on a freedom pass just to get to work and back and many times when i have boarded a bus and shown my pass i have recieved a dirty look from the driver as if i'm ruinin their d ay by using one!! it takes the mick really and i am fed up of it. If i had another way of getting to work and back i would it. that's southern vectis' problem, they know they can treat people like me appallingly and still recieve my money due to me having no other choice!!! Quote 2 0

Email Response   |2009-10-05 14:35:11 My daughter catches the bus at Newport bus station every morning with her friends to Medina High School. Every day the buses are either full and drive straight through the station or they are very late. Every day I am told by the school that my daughter is late and every day I blame southern Vectis. She is being given poor attendence for Southern Vectis poor service. We currently pay £1 per trip for kids perhaps pensioners should pay £1 too. This way they wont need to start ripping off parents sending their kids to school on the bus at the apparent new charge of £2.50! My daughter ha s many times complained to me that the bus does not turn up or is really late. They need to sort themselves out! Quote 1 0

Anonymous   |2009-10-08 07:10:50 Why is it SV can't afford to give the drivers the raise in pay? Go-Ahead group are not short on cash as they have purchased..... 30 July 2009 The Go-Ahead Group plc (‘Go-Ahead’) has entered into an agreement to acquire the assets of East Thames Buses from Transport for London (‘TfL’) for a total cash consideration of £5 million. The transa ction is due to be completed by 5 September 2009. 01 September 2009 The Go-Ahead Group plc (‘Go-Ahead') is pleased to announce it has entered into an agreement to acquire the assets of Arriva's Bus interests in Horsham for a total cash consideration of £5 million. Th e transaction is due to be completed by the beginning of October 2009. Quote 1 0

Jenny Mayers  - Do their drivers have the same timetable as the pu   |2009-10-12 03:19:33 obviously not. The only regularity to s.v.services are that they're regularly late anything from 5mins to an hour, if they turn up at all. When they do arrive the drivers know nothing other than"i t must have broken down". Or if your really lucky just to add to the excitement of "will I get a bus today? or won't I", and even though the bus has 3 Newport on the front,the driver tells you not to get on because his shift finishes at whitely bank. Should you then dare to ask when is the next bus to newport coming as the last one didn't come, the last response I'd expect is I don't know, I don't care, I'm going off duty, which is what happened to me recently. When i pointed out that was not the way to speak to a customer with a reasonable request, he threw a bus timetable at me and said "get off my bus i'm going off duty". I said no I won't if i'm not going anywhere why should you, all i want is for you to ring the depot and see where the bus is. He then said he'd ca ll the police if i didn't get off. I said why can you call the police but you can't call the depot. By this time other passengers and those still waiting were all calling him arrogant and rude.One of the passengers knew Marc Morgan Huws and told me later she'd put a written complaint in and spoke to him personally and he assurred her this driver was sacked as they'd had problems with him before. H owever on th 25th sept waited for the 12.02 at godshill and who was the driver? Yes the arrogant little driver from a few weeks ago. As he pulled up he was shaking his head and gesturing with his hand he said "You are not getting on my bus". So i've put a complaint in, but will it be taken seriously? Do s.v. really care? I doubt it, they've monopolised the transport system far too long,th ey're free to offer this sub-standard service of rude drivers,filthy buses,dis-organised timetables,extortionate prices(2.50 for one stop)someones laughing all the way to the bank!! Quote 3 0

Clarkee  - BLAME THE ROADWORKS SERVICE 1   |2009-10-19 06:49:17 Southern Vectis have a habit of taking buses out of service and blaming it on the traffic / road works Saturday Night is a prime example. The Cowes To Newport Number 1 Service Via Park & Ride Sat urday evening (17th Oct 2009) we went outside for a bus at 20:10, knowing the buses run every half hour we didn't want to miss the 8.20pm bus to Newport. We was about 10 mins early for the bus, we wa ited and waited until finally at 20:55 the bus turned up. Some girl was waiting at the bus stop for the same amount of time as us and when she confronted the driver and asked if the buses are running hourly he replied 'no every things normal' I know everything was not 'normal' as one bus had dropped me outside my house at 7.50pm, I had only popped in to grab my wallet and was back outside waiting for the next bus to Newport at 20:20. Its pretty clear that there was no 20:20 bus, They have been posting tweets on twitter the last few days blaming the roadworks near the prisons. OK, I understan d there may be a delay during the day when everyone's on the roads but when we got into Newport the traffic lights and roadworks was not causing a problem at all, there was a maximum of two cars waiti ng at the lights. How do they get away with this. They need to be exposed! Quote 1 0

Elaine Westhead   |2009-10-20 17:29:46 I have lived on the Island for five years and very rarely use Southern Vectis buses. The only occasions I have had to use them I have found them far too expensive. How a company can say they run an a dequate service when there is only a bus every two hours I just don't understand. Also I think their latest scheme of buying cars off people and giving them free bus travel is a complete joke and j ust a marketing ploy. How can people use the buses when they are forever cutting services and not running through villages and other places. How do they expect people to use the buses when they don' t actually run them in the first place! It's about time that Southern Vectis were given some competition and another bus company start operating on the Island then maybe they would learn how to run an adequate bus service and stop making excuses for running an inadequate service. Quote 2 1

Anonymous   |2009-10-29 10:54:18 The other day a bus driver tried to get a women to take her kid out of a wheel chair accusing her of it being a push chair because it looked a bit like one, the kid was disabled and couldn't even walk Why have buses with wheel chair access if disabled people are forced to get out of there wheel chairs to use the bus seat? Crazy Quote 2 0

Anonymous   |2009-10-29 11:25:09 there is lots of frustration about the buses... there's a whole other chapter I could go on about with them driving over the line on narrow roads and coming round blind bends on the wrong side of the road, forcing me to swerve to the side... my wife wrecked a wheel on her car once, getting out of the way of a bus that came round a bend straddling the line... £300 for a new wheel and tyre - but t he bus company wasn't interested in compensating us, needless to say. Quote 2 1

Ian Yarlett   |2009-11-06 04:59:50 Quote: Sunday service is a joke! People still have to work on Sunday's like me and I start work in Godshill at 8.30 and have to come from Shanklin! I cant get the number 2 which takes 10 minutes cos its star  ts at 8.20 and it takes me 20 minutes from Godshill bus stop to my work! get to the bus stop on time like all the other people on the bus that need to get to a place on time Quote 1 0

Ian Yarlett   |2009-11-06 04:46:36 Quote: there is lots of frustration about the buses... there's a whole other chapter I could go on about with them driving over the line on narrow roads and coming round blind bends on the wrong side of the  road, forcing me to swerve to the side... my wife wrecked a wheel on her car once, getting out of the way of a bus that came round a bend straddling the line... £300 for a new wheel and tyre - but t  he bus company wasn't interested in compensating us, needless to say. Buses are regularly on the wrong side of the road for two reasons. Hedges over hanging the road, and narrow roads, have you noticed how the council only cut the hedge up to three foot, a bus mirror i s over five foot high. I suggest you slow down and expect to see a bus around the next corner. Quote 2 1

Ian Yarlett   |2009-11-06 04:47:19 Quote: The other day a bus driver tried to get a women to take her kid out of a wheel chair accusing her of it being a push chair because it looked a bit like one, the kid was disabled and couldn't even walk  Why have buses with wheel chair access if disabled people are forced to get out of there wheel chairs to use the bus seat? Crazy Buses by law have to be disabled accessable but disabled people have no more right to space than the able bodied people that travel Quote 1 0

Ian Yarlett   |2009-11-06 04:57:37 Quote: I have lived on the Island for five years and very rarely use Southern Vectis buses. The only occasions I have had to use them I have found them far too expensive. How a company can say they run an a  dequate service when there is only a bus every two hours I just don't understand. Also I think their latest scheme of buying cars off people and giving them free bus travel is a complete joke and j u st a marketing ploy. How can people use the buses when they are forever cutting services and not running through villages and other places. How do they expect people to use the buses when they don' t  actually run them in the first place! It's about time that Southern Vectis were given some competition and another bus company start operating on the Island then maybe they would learn how to run an  adequate bus service and stop making excuses for running an inadequate service. No buses on the Island run every two hours Quote 1 0

Ian Yarlett   |2009-11-06 04:57:07 Quote: Do s.v. really care? I doubt it, they've monopolised the transport system far too long,th ey're free to offer this sub-standard service of rude drivers,filthy buses,dis-organised timetables,extortiona te prices(2.50 for one stop)someones laughing all the way to the bank!! You are talking rubbish how do you expect a driver to know what is going on with another bus. Quote 1 2

Ian Yarlett   |2009-11-06 04:58:32 Quote: We currently pay £1 per trip for kids perhaps pensioners should pay £1 too. This way they wont need to start ripping off parents sending their kids to school on the bus at the apparent new charge of £ 2.50! The cost to council tax payers is less for an over 60 than the cost fo a student rider. Quote 1 1

Ian Yarlett   |2009-11-06 04:59:04 Quote: countless times i have been late for work, college etc due to buses not turning up. when they eventually do turn up, the bus drivers don't even acknowledge the fact that they are late, let alone apolo  gise! I spend £20 a week on a freedom pass just to get to work and back and many times when i have boarded a bus and shown my pass i have recieved a dirty look from the driver as if i'm ruinin their  d ay by using one!! it takes the mick really and i am fed up of it. If i had another way of getting to work and back i would it. that's southern vectis' problem, they know they can treat people like m e appallingly and still recieve my money due to me having no other choice!!! Why is it the drivers fault? He is doing as he is told like all other employees. Quote 2 1

Ian Yarlett   |2009-11-06 05:00:21 Quote: Hey, I think the service on the island has become a bit of a joke, and everyone knows it! I'm sure almost everyone has had to wait for longer than 30mins for a late bus, had to pay stupid amounts to g  et home (if they had forgotten their student rider, ect) and had to put up with rude drivers. Try going on a London tube train £4.00 for 5 stops and packed in like sardines. Quote 1 1

Ian Yarlett   |2009-11-06 05:01:08 Quote: The service on the island is rubbish, i was waiting for my bus once in the pourin rain at the bus stop, and my bus was 20 minutes late, bearing mind i was in my school uniform as well, i asked for a s  tudent rider to cowes to get home and he wouldnt let me on so i had to get off and wiat more for another bus. the bus drivers on the island are the worst in the world!! some of em are nice but most o f em are just bold t**ts. also the price of the fare is stupidly high I can get a bus for £1 okay but that is well expensive seeing as you can get a bus ticket from portsmouth to london for just 99p!  A nd that strike they were just on, wanting more money!? well if we have to pay that much for a bus and they say there not getting payed anuff were the hell is our money goin and what is it being spen t on!!!!!? Student riders need to live in the real world. A huge discount is given on the production of a student rider card against a full fare. Try getting into a football match or pop concert saying you have  got a ticket but left it at home. See what happens when you grow up and lose your credit card. Quote 2 0

Ian Yarlett   |2009-11-06 05:01:53 Quote: I used to live in London and whilst i dont expect IOW public transport to be of the same standard, they could certainly learn from london. I never needed a car whilst in london as the buses were so fr  equent and cheap, since being back on the island (8years now!!!) I have been on a bus twice. In London they have cheap set fees for the bus, which is less than the petrol you would spend on the same  j ourney, as i result i am saving (as I dont have to pay to park the car either) on the IOW its more expensive to catch the bus than drive in, and certainly less convenient (who wants to wait 30 mins  fo r a bus). A 5 mile drive into town with me the wife & 3 kids would cost about £20 return on the bus. Which explains why we would not consider using the bus service You can not live in the real world if you compare the Island with London. Quote 1 1

Ian Yarlett   |2009-11-06 05:03:00 Quote: i think southern vectis is crap. not all drivers but many are arrogant. they dont care how they talk to people or how they threaten people as long as they are happy. ive never known anything like it.  its appauling!!! student riders are also an issue. if you are coming to and from school and it is obvious, why do they still charge full fair? as if it isnt enough everyday! Student riders its not rocket science show the card get on for a £ you dont seem to lose you phones as often. Quote 1 0

Ian Yarlett   |2009-11-06 04:53:44 Quote: I was on the number 1 bus from Cowes to Newport & a young girl was waiting for the bus along Newport Road. It was very dark and the girl look like she had been crying and upset. She put a pound on th  e side and asked for a student rider, The bus driver asked to see her card but she did not have it on her, all she had was just a pound. The bus driver refused the girl on the bus even though you cou l d tell this girl was only about 16/17 years old and crying her eyes out begging to get on the bus. The bus driver didn't give a toss, he looked like he was enjoying it. To wind the girl up more he  as ked what school did she go to, and then said he still cant let her on. After letting her get distressed for about five mins he told her to get on the bus but refused to take her money. I then hea rd him on the mobile asking his mate if they should call the police. Anything could of happened to that poor girl. There have been many times I have seen people step on them buses and flutter their e yli ds and get on without showing a card. I hope that bus driver doesn't have a young daughter! DEVASTATING If that driver has a daughter he is probably a responsible parent and would make sure she had her card before she went out i bet she had her phone with her. How do you know she was not crying because  her parents had taken her card off her to stop her going to the other side of the Island and getting into trouble. Bus drivers are proffesional DRIVERS not social workers. Quote 1 3

Dave   |2009-11-06 04:53:17 Quote: Try going on a London tube train £4.00 for 5 stops and packed in like sardines. We are discussing buses not London tube trains. £3.00 from Cowes CO-OP To Victoria Road for someone with problems walking is a bit of a joke no? Quote 1 0

admin   |2009-11-09 06:59:27 Quote: Student riders its not rocket science show the card get on for a £ you dont seem to lose you phones as often. It seams as if you are quite keen to comment on other posts. You are quick to put down the rider scheme but the poster does have a valid point if they are getting picked up from (or taken from) sch ool. The amount of over 60s that I see get on a bus and the driver has already printed the FREE ticket before the door has opened. Didn't notice you point that out in any of your comments. Quote 1 0

admin  - re:   |2009-11-06 05:30:18 [quote=Ian Yarlett] Quote: The cost to council tax payers is less for an over 60 than the cost fo a student rider. Do you have proof of this comment you just made? We was under the impression it costs more tax payers money for the FREE pass as IW council does not limit the times of travel on the buses and also  allows them to use the tourists buses at £5 per head FREE. Also when a student gets on the bus at Cowes wanting to go to Ryde, he/she will pay £1 for a through fare ticket. If a FREE bus pass user w ants to do the same journey it has to be (by councils request) charged as two separate fares / journeys costing tax payers more in the long run. Also notice how the buses seem to be full up with FRE E pass users all day long. Even bus drivers admit they have seen elderly on the bus just enjoying a days free travel for something to do. Quote 3 0

Anonymous  - re:   |2009-11-06 05:37:09 Ian Yarlett wrote: Quote: Sunday service is a joke! People still have to work on Sunday's like me and I start work in Godshill at 8.30 and have to come from Shanklin! I cant get the number 2 which takes 10 minutes cos its star  ts at 8.20 and it takes me 20 minutes from Godshill bus stop to my work! get to the bus stop on time like all the other people on the bus that need to get to a place on time You fool, I get to the bus stop 15 mins early and it still does not arrive. Go on, Defend SV Now! Quote 0 0

Anonymous  - re: re:   |2009-11-07 12:18:30 Over 60s are not allowed to travel free without a pass abd are definently not allowed to use tour buses at £5.00 fact Quote 0 0

dads2701  - re: re:   |2009-11-07 12:42:07 Ok what do you suggest for a Sunday? Buses every five mins to Shanklin perhaps. The only thing is would that make a profit, or do you think investers should lose on their investment. S.V. is a busines s and just like others has to make a profit. Gone are the days of loss making national ownership. Quote 1 0

Anonymous  - re:   |2009-11-09 06:58:56 just a little reminder that service 5 and both operate every 15 mins and therefore your daughter should not be late for school as there are plenty of buses from newport that stop outside the school. Email Response wrote: My daughter catches the bus at Newport bus station every morning with her friends to Medina High School. Every day the buses are either full and drive straight through the station or they are very  late. Every day I am told by the school that my daughter is late and every day I blame southern Vectis. She is being given poor attendence for Southern Vectis poor service. We currently pay £1 per  trip for kids perhaps pensioners should pay £1 too. This way they wont need to start ripping off parents sending their kids to school on the bus at the apparent new charge of £2.50! My daughter ha s many times complained to me that the bus does not turn up or is really late. They need to sort themselves out! Quote 0 1

RC  - re: RC   |2009-11-09 07:18:30 Ian Yarlett wrote: Quote: The other day a bus driver tried to get a women to take her kid out of a wheel chair accusing her of it being a push chair because it looked a bit like one, the kid was disabled and couldn't even walk  Why have buses with wheel chair access if disabled people are forced to get out of there wheel chairs to use the bus seat? Crazy Buses by law have to be disabled accessable but disabled people have no more right to space than the able bodied people that travel That particular bus already had 2 pushchairs on Quote 0 0

Barry Sanderson   |2009-11-10 08:53:41 You really don’t know how lucky you are, I visited the island in the summer and could not believe how great your service is, regular service across the island even in remote areas, id love to have suc h a service where I live. Even a 24 hour service on certain routes at weekends. Ok so yes it is a bit expensive but it’s the same for any rural bus company, someone mentioned earlier that its a lot ch eaper to travel in London, of course it is there are hundreds of people wanting to use the services and buses take income at nearly every stop, on rural route such as mine and those on the isle of Wig ht they can maybe go 30 minutes or longer without taking anymore money but the expenses still have to be paid for. When I was last over there was something in your local paper about the council cuttin g the money they give Southern Vectis to 40% of the fare? (may not be the correct figure but was about that I think, it was a few months ago!) surely that’s why your fares the fares are even higher th an my local fares? If the council set a flat fee per journey for seniors as my local council have done the price for regular travellers wouldn’t be so high as it doesn’t effect the amount the council are giving the bus company? ( I don’t know if this is fact or not my memory is a bit hazy)But if it is correct surely your anger with fares therefore is directed at the wrong people? I move on to the se student discounts which seems to have a lot of gripes about, Here if you don’t have your pass no matter what type you don’t get the fare with no exception and there is no problem, everyone knows th e score. You wouldn’t go in to Tescos and say you have £1000 of reward points so im taking my shopping would you? So why do you think you can do it on a bus? Its probably the same reason as why the dr ivers are so grumpy as they are sick of arguing with people who don’t have their passes, Also manners go along way, what you put in is normally what you get back. Mine final comment is how I found you r site and its to do with your You tube clip, your clip proves nothing of what you have stated and you havent even got your “chat” with these so called girls who you claim got the student fare after y our mate didn’t, without you including these girls in your clip, this would have you walking on very thin ice in my opinion as if that drivers sees what you have placed on you tube and your web site I wouldn’t be surprised if he seeks legal advice on how to deal with defamation of character against yourselves. Quote 2 0

Steve Wilcox   |2009-11-10 10:30:43 Quote: You really don’t know how lucky you are, I visited the island in the summer and could not believe how great your service is, regular service across the island even in remote areas, id love to have suc h a service where I live. So would I Barry, but unfortunately the only time the buses seem to run on time and with the services quality you mention is the summer season when the Island is populated with tourists. The Service s runs great through Cowes week and the Isle of Wight Festival. Then after the Bestival everything seems to go to pot for the winter until the next holiday season when you guys come to visit again.. Quote: Ok so yes it is a bit expensive but it’s the same for any rural bus company, It's more than a bit expensive to use our buses. If you don't have a bus pass it is £3 per journey (min £2.50 if you want to get off at the next stop.) A lot of young people on this Island get paid a round £6.50 per hour and these people have to work at least 1 hour each day day just to pay the fare to get to work. Quote: I move on to the student discounts which seems to have a lot of gripes about, Here if you don’t have your pass no matter what type you don’t get the fare with no exception and there is no problem, eve ryone knows the score. Barry, I couldn't agree more m8 and I think that's the point the IYP are trying to make. If these rules apply to one person they need to apply to everyone. Quote: You wouldn’t go in to Tescos and say you have £1000 of reward points so im taking my shopping would you? So why do you think you can do it on a bus? Its probably the same reason as why the dr ivers ar e so grumpy as they are sick of arguing with people who don’t have their passes, Also manners go along way, what you put in is normally what you get back. Again if all Southern Vectis bus drivers acted the same way and requested cards or no cheap travel then there would be no a problem because like you say 'everyone would know the score' an there would  be no confusion and maybe them 'grumpy' driver could cheer up. Quote 4 0

Corneilius  - RE: Ian Yartlett & SV   |2009-11-12 13:31:17 Reading through the posts despite personal experience, It's clear to me that the island drivers are rude, Have no consideration for there customers and this goes all the way upto management as they al low it to happen. If you dont have a car then your forced to use the only bus service we have. Is it to much to ask that this service is run like any other business that deals with the general public.  Especially when were talking about a key component in the infrastructure of an area. Some people think it is, Like Ian Yartlett. But Ian goes a step further, and feels that if you've had a bad time o n souther vectis then it's your own fault or your simply expecting to much. This post address Ians objective views from my own view. Others may disagree with my views and that's fine as were all ent itled to our own views and beliefs. But our views are a unconscious demonstration of our morales and character. Quote: Ian Yartlett: get to the bus stop on time like all the other people on the bus that need to get to a place on time. Common sense tell you that if the bus you aim to get is late, Your going to fail to get to your destination on time. You simply seem to be in denile that SV run late all the time. I have personal wai  ted at a bus stop and been waiting over an hour, 3 buses never turned up and the 4th was late. How do you stand a chance of getting to your destination on time unless you foresee that the public serv i ce fails to meet it's promise of a regular service. Why should you tolerate an inadequate service which charges top rate but dosent meet it's targets yet monopolises the market. Quote: Ian Yartlett: Buses are regularly on the wrong side of the road for two reasons. Hedges over hanging the road, and narrow roads, have you noticed how the council only cut the hedge up to three foot, a  bus mirror is over five foot high. I suggest you slow down and expect to see a bus around the next corner No, the council cut hedges far higher and prune tree's. I Have travelled on buses that remind me of white nuckle rides due to the nature of the driving. I've grown up on this island and remember the   old generation of bus drivers who drove with far more grace and respect around this island. That includes not running people over and killing them or driving into shop fronts. Although it maybe somet  imes the case the bus uses a larger proportion of the road because it's narrow or over hanging tree's, But it's ignorant to say without witnessing that that's always the case and it's not down to dri ver error. I have witness this driver error and even though I don't hold a bus license, Reckon I could do a better job. Maybe I'll apply... Quote: Ian Yartlett:Buses by law have to be disabled accessible but disabled people have no more right to space than the able bodied people that travel. Your comment here is just funny. 2 people with push chairs and you tell the disable person to put there's down. Seems like you have a bit of Hitlers ethos here. when there's not enough room, get rid  of the disabled?? If I was the driver in that position, I would have asked NICELY the 2 with buggies to put 1 down please. I would like to think anyone with any decency would do the same. The fact you  couldn't even see this says alot about your character. Quote: Ian Yartlett: You are talking rubbish how do you expect a driver to know what is going on with another bus. I would expect a taxi company to not know what is going on with other taxi's, But we all know that Southern Vectis bus drivers have phones to contact head office or for use in emergencies. Do you fee l it's exceptable then that there is no communication within this company? Nobody knows what anyone else is doing? Most bus end up or pass through Newport or ryde main depot. There is never anyone the re that can update bus drivers on problems or delays on there route? Is it wrong for a paying customer to inquire why the advertised service isnt functioning? Especially when it's such a vital amenity  which is monopolised by 1 company. No one is saying that every bus driver should know whats going on with every other bus, But if your on a route and there is problems with the service on that route.  Is it that hard to inform the drivers that are on that route to assure the CUSTOMER that there aware of the problem and there SORRY? That is how I expect a bus driver to know whats going on. Simple c ustomer care, Communication and structure. this is only hard to implement if there is a large number of late/delayed or cancelled buses and no communication with head office to relay the information t o those that need to know. Quote: Ian Yartlett:Why is it the drivers fault? He is doing as he is told like all other employees. This again just come back to customer care.. They dont care, remind me to never use a business you run, Your standards are apoling. Dosent hurt to smile and you apologise on behalf of the company for  the customers inconvenience. Dosent hurt but goes along way, But I dont expect someone like you to understand that. But you maybe right on one point. He is doing as he is told... Showing managment is  rotten and dont give a flying turd about the people paying there wages. Quote: Ian Yartlett: Try going on a London tube train £4.00 for 5 stops and packed in like sardines. Your point being? How can you compare the impeccable services of the London underground to our bus system. Was you ever late? When a train's are delayed, they provide means of informing you. I've use d London underground loads in my life, Many times I've had to speak to there staff and they have always been pleasant. Alot of the comments on this post have been in regards to how the drivers conduct  themselves. If you don't want to use the underground, Get a bus. Both are reliable and I suppose it's nice to have the choice if you know there is going to be delays with one(Forecast Track/tunnel re pairs or road works) service you can use the other as there unlikly to affect each other. Unfortunately if you hadn't noticed, We don't have that luxury on the island which makes it even more importan t, That the service provided is run properly. Quote: Ian Yartlett: Student riders need to live in the real world. A huge discount is given on the production of a student rider card against a full fare. Try getting into a football match or pop concert sa ying you have got a ticket but left it at home. See what happens when you grow up and lose your credit card. I agree with you on this as far as youth having responsibility and the girl could have just been blagging. But I cant help feeling that If I was put in the situation of the driver under the circumsta nces, Compassion would have kicked in and I would have let her on. But that's just me maybe Then you go say this.......... Quote: Ian Yartlett:You can not live in the real world if you compare the Island with London. Lol after you tried to compare london trains to SV making out were better off.. Are you for real mate? You would almost think they belonged next to each other quoted by different people.... Quote: Ian Yartlett: Try going on a London tube train £4.00 for 5 stops and packed in like sardines. Quote: Ian Yartlett: You can not live in the real world if you compare the Island with London. Yer, Because Londons population is far greater and the network system work excellent despite the strain it's put under.. That would soon change if SV took over..lol Quote: Ian Yartlett: Student riders its not rocket science show the card get on for a £ you dont seem to lose you phones as often. No, and it dosent take a rocket scientist to see that a child is a child when coming to and from school. This issue has been fought over for year.. SV used to charge you from 14 years as an adult, I  myself was part of the campaign to change this to 16 and recognise teenagers to still be half fair, Even tho 2 other services run on the mainland by SV didnt charge full fair till 16. A child using bu ses will make probably around 500 trips between home and school a year. what are the odds that sometimes your not gonna have your card? dont forget Ian, Some of us are only human. Quote: Ian Yartlett: If that driver has a daughter he is probably a responsible parent and would make sure she had her card before she went out i bet she had her phone with her. How do you know she was not c rying because her parents had taken her card off her to stop her going to the other side of the Island and getting into trouble. Bus drivers are professional DRIVERS not social workers. This is a very strange statement, Having ago at someone for assuming when all basis for you argument are made on assumptions (Ever thought about getting into politics?). You describe a driver which w e assume you don't know as probably being a responsible parent. You cut down the person for assuming the girl was crying because she didn't have her card, yet assume she probably had her phone. How do  you know she was not crying because the driver wouldn't let her on? If he was a parent that cared, Wouldn't he not want to see a young girl walk home? Wouldn't a "Well I'll let you off this time,  but next time make sure u remember it" be sufficient? The fact that she was crying, regardless of reason would have made me feel even more inclined to just let her get on, I'm going that way anyw ay and the last thing I wanna do is leave a young girl who is distressed for what ever reason on the road side to walk home. But again, Thats just me. Wouldn't you say it's professional to be nice and  Curtious to the general public when operating and working within a public service? Do you have children Yourself Ian?? Obvoiusly not, and if you did, I feel sorry for them. If you havant, I surgest y ou never bother. If you are to read this Mr Yartlett and you feel you wish to add more to the debate. Please enlighten us to any affiliation you have with SV. Even if it's just friends that are drive rs. Also, Im interested and im sure many others are, How often do you really use the buses. Seeing as you have taken time to go through everyone's comments and ad your objective veiw yet you have not  at any time told us about your own experiences on SV. I would like to see you say, Yes I get the bus to work every day, I have never seen the bus Drivers be rude to anyone and my bus is always on time . when I miss the bus, it's my own fault because I didnt get out intime... Although this forum is for everybody. If you dont use the buses, How do you feel you can realistic add to this debate. 1 thin g is very apparent to me. If Southern Vectis Bus Drivers are meeting the requirements of the management, Then If your ever stuck for a job, Seems your pig ignorant attitude and lack of compassion woul d make you an ideal Candidate Mr Yartlett. Peace to all Corneilius Fog Quote 2 1

Anonymous  - re:   |2009-11-17 05:31:05 Dave wrote: Quote: Try going on a London tube train £4.00 for 5 stops and packed in like sardines. We are discussing buses not London tube trains. £3.00 from Cowes CO-OP To Victoria Road for someone with problems walking is a bit of a joke no? Its £2.50, and if their walking problems are that bad they would be entitled to a free pass?! Quote 0 0

Anonymous   |2009-11-18 19:59:16 For Corneilius, You are full of it. Are all drivers rude? Do all buses run late? Check with the council they DO NOT cut hedges to the hieght of a bus mirror. As for running people over you are talking crap,no driver wants that,they have to live with it if it happens. I suggest you walk around Newport and look at the amount of people that just step off the kerb without looking or cross on a red lig ht at a pelican crossing. Most drivers have mobile phones that they pay for, so why would they constantly be phoning to find out if there are problems. Drivers hear every excuse in the book every day as to why a person has no student rider believe me they all ware thin after a while. For your information I am a parent. I have a fantastic well rounded sixten year old son. From your comments you wou ld not last a week as a bus driver. You ask of my experience with buses, in answer to this I AM A DRIVER. I would be happy to buy you a day rover so you could come out with me for the day and show you the real world. Quote 2 3

Corneilius Fog   |2009-11-20 08:25:47 I never said all drivers. I dont doubt there is some nice ones. I appologise for sounding so general. The council do cut hedges higher than your mirrors, I have live here all my life and witness it every summer, you can see clearly they do.. Maybe not all, but a majority. You maybe a polite driver, but that dosent say you all are.. I know for a fact that you arnt all nice, Your work collegues maybe nice to you, But if your a driver, then you cant be witnessing them practing there work can you? Im not saying you should contact head office atal, Im saying head office has the ability to con tact you to simply say, On your route, there is problems, please applogise for SV Delays. Would that really be that hard to implement?? No.. Why do ypou think you dont have to be curtious when offer ing a public service. In the new year Im going to be doing a report on SV and I would love to take you up on the offer of riding around with you on the busses for a day to get the other side of things . But before that, me and a few friends are going to be secret riders with camra's for a few months to settle this for good. Our findings good or bad will be presented to SV with comments and surgesti ons. Then SV can decide weather they wanna take action and work with the public or simply ignor them, which we will make public. The comment about parenting aimed at yartlett was highlighting his ass umption... So I put it to you as a parent of a 16 year old.. A young girl gets on your bus in the rain and is crying.. Would you make here walk home? regarless of reason? Quote 2 0

Steve Wilcox  - re:   |2009-11-21 03:27:52 Corneilius Fog wrote: You maybe a polite driver, but that dosent say you all are.. I know for a fact that you arnt all nice, Your work collegues maybe nice to you, But if your a driver, then you cant be witnessing them pr acting there work can you? Im not saying you should contact head office atal, Im saying head office has the ability to contact you to simply say, On your route, there is problems, please applogise fo r SV Delays. Would that really be that hard to implement?? No.. Why do ypou think you dont have to be curtious when offering a public service. Corneilius, you raise some very good points. I might have to make sure I have my camera phone to hand and send in anything of interest. Quote 3 0

Anonymous  - re: re:   |2009-11-21 20:01:48 Corneilius please put on your thinking head instead of your moaning head. Today Saturday traffic into Newport was at a stand still. Can you imagine every bus into Newport stopped to answer the phone t o be informed there are delays getting into town. Drivers are not allowed to even look at there phone while sat in the drivers seat. How safe would you feel if they took there eyes off the road to ans wer a call or check a text. That is in fact quite rightly a sackable offence. Your safety is paramount to us above all else. No not all drivers are happy 24/7 but tell me are you?. A fact of life is w e are human and outside of work factors affect our moods as I expect do yours and everybody else on this planet. S.V is constantly monitoring us with cctv, mystery travellers, and regularly re trains drivers to give a better service. I have had more training in three years with S.V than I have had in the previous twenty years as a proffesional driver with other employers. As for courtesy this is a two way street you get back what you put in. Each and every body that thanks me as they get off the bus is thanked back. As well as filming the driver and his/her attitude film the passengers and oth er drivers too, we DO NOT turn up for work in a bad mood. One bad attitude passenger can change a drivers mood in an instant. Cornielius could you switch off to this as you and many others expect us t o?. I think you should apply for a job with S.V as you seem to be just the robot needeed for this job. Quote 1 0

Kelly   |2009-11-24 04:34:43 Quote: Drivers are not allowed to even look at there phone while sat in the drivers seat. How safe would you feel if they took there eyes off the road to ans wer a call or check a text. That is in fact quite  rightly a sackable offence. I was on the bus with the young girl getting refused on the bus because she only had a pound and no SR card. (see first post) When the bus driver finally let the poor girl on the bus he was on the ph one calling someone and asking if he should phone the police and have them meet her at the bus station. So as you say (i'm guessing as a bus driver) the driver in question was on the phone when there  is clearly rules in place banning this, why was he allowed to break them rules. Also, as Southern Vectis seem to have a no name policy how can you report that driver? You cant rely on the time of the  bus ticket like you suggest as the buses are not normally the ones timetabled (i'm talking about the Cowes / Newport number 1) Quote: As for courtesy this is a two way street you get back what you put in. Each and every body that thanks me as they get off the bus is thanked back. I agree with you and that's what personally gets my back up. About 70% of the drivers working for SV can't even squeeze out a 'thank you' as you get off the bus. I'm all-ways polite when I get on the  bus and always say thank you when I leave so for £3 a go for most people surly its not to much to ask for? We all have personal problems in life, some more than others but you can't push that on you r customers, can you imagine going to the bank interested in setting up a savings account but the bank manager treats you like shi* all because his wife is at it with the postman. How long would that  manager keep his job for? Personal problems should be left at home when your at a place of work. Quote 1 0

Anonymous   |2009-11-22 15:15:50 Kelly are you sure it 70% of drivers I bet you have been told millions of times about exaggerating. Quote 0 0

Kelly   |2009-11-23 04:30:28 Quote: Kelly are you sure it 70% of drivers I bet you have been told millions of times about exaggerating. Yes I'm quite sure how many thank you. I think that you're Ian continuing to dis-credit each and every comment on this tread. Why do that?, Your not at work now Ian, it's ok to publish your name.  its only on the buses you don't need to tell us. You point out that you're different from the majority but you don't personally give me any assurance of that with all your moody comments. As for tha t offer you made, i also would take you up on that and spend a day on the buses. Better still tell us what route you normally do and we can come on board and be a secret passangers to. This way SV c ould then compare our results with their own results and get the bigger picture. I have free travel card because im diabled so that would save some of you hard earned cash to. Quote 2 0

Anonymous   |2009-11-23 16:16:31 Kelly, you do not have a FREE bus pass the rest of us pay for it through our council tax. Moody comments, how would you like to be constantly slagged off?. I can`t tell you what route I will be on any day as I don`t know until the morning myself. You can find me working out of Ryde most of the time. I am the good looking one that has manners, unlike so many of you. Come find me pucker up and kiss my arse. Quote 1 0

Aniemack   |2009-11-23 18:08:45 Kelly. Why do you state that you have a FREE travel pass, there is no such thing as FREE. I can only assume that you have been issued a concessionary travel pass, funded by me the Council Tax Payer, f or anything from Dyslexia, Solvent Abuse, Alcoholism, and any other minor ailment that you choose to use as an excuse not to work, or pay you way in life. Quote 1 2

Aniemack   |2009-11-23 18:19:03 I take my hat off to all S.V Drivers that protect the tax paying public from the fraud that is being committed by people claiming to be student riders, subsidised by the tax payer. This includes EF St udents in the summer not even from this country let alone this Island. It is a pity that the police do not get more involved to protect us from this fraud. Quote 3 0

Nunya Business   |2009-11-24 03:09:04 You pay about £4.00 at an amusement park to go on a ride that lasts about 90 seconds and your complaining about paying £3.00 from Newport to Ryde!? Jeez.. I know it's the time of year to 'tighten  the belts' but there's a limit!! why are people so tight!! You can't compare the Island buses to London or anywhere so if you have got a problem with the bus fares on the Island you know what to do  my dears.... Quote 2 0

Kelly   |2009-11-24 04:20:34 You guys are really proving your point now, showing what the majority of you are really like. Read up a few post and you will see the following comments..... Quote: £3.00 from Cowes CO-OP To Victoria Road for someone with problems walking is a bit of a joke no? Its £2.50, and if their walking problems are that bad they would be entitled to a free pass?! Then you jump on my back for telling you I happen to have a pass? If you read my post Quote: I have a 'free travel' card because i'm disabled. Free as in when I show my card i'm entitled to board the bus at with no charge to me. OK, It might cost the tax payer, but iv'e paid tax's to! Are you going to treat me second class because i'm diab led then?. Don't try and make me look small, I have low self-esteem already. I didn't ask to be the way I am and I didn't ask for this card, It was given to me via my carer. Maybe I should scrap th e bus pass idea anyway as its not really a reliable bus service and now sounds like they are atia-disabled as Ian Yarlett already posted out wheelchairs are not entitled to the disabled part of the bu s. Yeah, Ill get myself a car on The Motability Scheme. Shall I rent or lease? OK might cost a little more to the tax payer and have more impact on the CO2 emissions but least ill have a nice new ca r that I can rely on to get about. No more waiting in the rain for buses that don't turn up! Quote 3 0

Paul J  - re:   |2009-11-24 04:19:54 Nunya Business wrote: You pay about £4.00 at an amusement park to go on a ride that lasts about 90 seconds and your complaining about paying £3.00 from Newport to Ryde!? Jeez.. I know it's the time of year to 'tighten the  belts' but there's a limit!! why are people so tight!! You can't compare the Island buses to London or anywhere so if you have got a problem with the bus fares on the Island you know what to do my d ears.... Get a grip, amusement parks are one of life little extras, little premium treats shall we say. If you can afford it one weekend, sure go to the park and blow some money. I don't happen to go to the  amusement park every day tho. Nunya Business, How many times to you use the bus? Would be nice to know. I have to do about 4 journeys each day so if you tally up the cost you might understand where p eople are coming from! Quote 0 0

Anonymous   |2009-11-24 04:31:13 Aniemack wrote: I take my hat off to all S.V Drivers that protect the tax paying public from the fraud that is being committed by people claiming to be student riders, subsidised by the tax payer. This includes EF St udents in the summer not even from this country let alone this Island. It is a pity that the police do not get more involved to protect us from this fraud. Agree with you Aniemack, It would be better if All Southern Vectis drivers had the same policy rather than rules for one and not the other. Out of interest are you this active when looking into MP e xpenses and Councils back door deals? This would cost the tax payer a lot more then the odd £1 bus fare. Did you know our MP gets around £100 food allowance each week on top of his wages but young peo ple on this island that don't have a job or don't live at home are entitled to no more than £60 per week and that's to cover food and living expenses. Now tell me who's getting the tax payers money? Quote 3 0

Jim Bean   |2009-11-24 04:48:28 Anonymous wrote: Kelly, You can find me working out of Ryde most of the time. I am the good looking one that has manners, unlike so many of you. Come find me pucker up and kiss my arse. Hmmm! Not quite. Sounds like your real polite with comments like that! Just out of interest, I did a quick search on Google. Are you a Transport Manager in the Binstead Area and part of the Ve ctis MotoCross Club? LINK REMOVED [color=red][b]ADMIN NOTE: Link removed as it showed personal address. Quote 1 1

Nunya Business  - re: re:   |2009-11-24 15:14:23 Paul J wrote: [quote=Nunya Business] You pay about £4.00 at an amusement park to go on a ride that lasts about 90 seconds and your complaining about paying £3.00 from Newport to Ryde!? Jeez.. I know it's the time of year to 'tighten th e belts' but there's a limit!! why are people so tight!! You can't compare the Island buses to London or anywhere so if you have got a problem with the bus fares on the Island you know what to do my  dears.... Get a grip, amusement parks are one of life little extras, little premium treats shall we say. If you can afford it one weekend, sure go to the park and blow some money. I don't happen to go to t he amusement park every day tho. Nunya Business, How many times to you use the bus? Would be nice to know. I have to do about 4 journeys each day so if you tally up the cost you might understand wh ere people are coming from![/quote] If you are a regular customer to Southern Vectis there are such things as a freedom 7, freedom 30 & freedom 90 which will save you heaps if you travel reguarl y (like myself). If you are a student you got the NUS card which entitles you to half fare & half rovers aswell as the Job hunter and the "young persons card" which you are able to get if you  have your old student rider card. & obviously the concessionary pass for OAPS.I personally think why on earth don't people that go out to work get any discounts!? and people on the doll are earning m ore than some people in full time employment, But that's life at the end of the day. Treat people how you want to be treated I've NEVER had a problem with any of the bus drivers so if you are moaning  about "drivers attitude" it's probably your attitude that has made them to react that way although its not professional who gives a crap i wouldnt want to be spoken to the way some people do t owards the drivers. Quote 3 1

Ian   |2009-11-25 06:11:06 Kelly, if you are disabled and have a bus pass then you do not have to pay for YOUR travel. I just pointed out it is not free travel. The council tax payer includeing you pay for it. At no time have I tried to make you look small and I never treat the disabled like second class citizens (there but for the grace of god go I)as you suggest. I also never said wheelchair users can not use the disabled space. I pointed out that they have no more right to it than anybody else. For example, a mother with twin babies in a pram has the pram in the only space big enough. Tell me Kelly what would you do as a driver when at the next stop a wheelchair user wants to get on.Would you appologise to the person in a wheelchair and inform them there is no space, tell the mother to get off with her babies, ma ke the mother wake the babies take them out of the pram fold it up and sit there with one in each arm. You state the bus service on the Island is un reliable, I beg to differ due to the number of pass engers carried each day. There are less comments on this forum than the number passengers I had on my first trip yesterday. Quote 4 2

clarkee   |2009-11-28 06:58:12 Ian, We are happy that you support and love your job and you know you are allways welcome here on our site but your comments and attacks seemed to scare people off posts in-case they get attacked. We don't want this page to be a slagging match area, If you wish to make a comment to EVERY unhappy SV user then please make valid points and please stick with one username. Changing your username can c onfuse people about who you are. Clarkee IYP Quote 2 0

Anonymous   |2009-11-28 05:58:33 Clarkee have you thought that the reason they're not replying to his last post is because they know he's right? Quote 2 1

Radip   |2009-11-28 06:20:40 I tink itz more dat if we post we gonna get hounded, dats y i aint posting. Shame da IYP wont remove da no-point posts that av no valid point! Quote 1 0

Radip  - re: re: re:   |2009-11-28 06:26:01 Nunya Business wrote: If you are a regular customer to Southern Vectis there are such things as a freedom 7, freedom 30 & freedom 90 which will save you heaps if you travel reguarly (like myself). Buy me 1 den, sum peeps aint as luky as u, i findz it ard 2 live wid wot monee i got, i cant afford to pay upfront for my travle. so i have no choize to pay as and wen i needz it Quote 1 1

clarkee  - re:   |2009-11-28 06:41:20 Anonymous wrote: Clarkee have you thought that the reason they're not replying to his last post is because they know he's right? This thread is not about who's right or who's wrong and it's not about SV Customers fighting SV Bus Drivers. It's a place for people to speak up and have their opinion about southern vectis in genera l. It's fine to have different views but I was talking about all his post in general. Every post makes out SV customers are to blame and SV have golden balls! Cant SV be in the wrong? This doesn't r eally help customer and SV relations. We would very much welcome comments from SV Staff including Ian with their experience of using the buses, What they think of the Services?, What they think could  improved the buses?, pay rises etc?. Least with comments like that it will make it more of a pro-active debate rather than a bitch fight! Like the IYP states, We welcome good and bad comments! That  said, lets get back on topic and discuss sevices provide by the Island & what we think! Clarkee IYP Quote 2 0

Nunya Business  - re: re: re: re: re:   |2009-11-28 11:47:07 Quote: If you are a regular customer to Southern Vectis there are such things as a freedom 7, freedom 30 & freedom 90 which will save you heaps if you travel reguarly (like myself). Quote: Buy me 1 den, sum peeps aint as luky as u, i findz it ard 2 live wid wot monee i got, i cant afford to pay upfront for my travle. so i have no choize to pay as and wen i needz it Get a job then or if the bus service on the island bothers you that much get a car or move elsewhere! Quote 2 1

admin  - re: re: re: re: re: re:   |2009-11-28 11:50:43 You agree with your own comment Nunya Business? How strange? Please note that both posts have same IP address. I'm going to remove your second comment as it is pointless. Quote 0 0

Nunya Business   |2009-11-28 13:22:10 Actually I was showing my friend this ridiculous page and they posted; Get a job then or if the bus service on the island bothers you that much get a car or move elsewhere! (posted anonymous) & I agree.. do you really think I'm that sad. Jeez Quote 0 1

SammyToogood   |2009-11-29 04:02:18 Southern Vectis YesterDay Was On Time For Every Bus That I Needed To Catch. Only One Busdriver Couldnt Say Thanks As I Left The Bus. MORE DAYS LIKE THIS PLEASE Quote 3 0

Ian   |2009-11-29 21:12:29 Clarkee, you acuse me of attacking people on this site. The fact is I chose to drive buses and work with the public after twenty years as an H.G.V driver. I repeat I chose to do this and will defend m y possision and reputation with vigor. The vast majority of people I carry are lovely people. There are of course the minority that make this job feel fruitless. It does not matter if these people are over 60 or under 19 they come from both walks. As for attacking people what a joke, you post footage of a driver without his consent taken secretly. You also allow a poster to give to the world detai ls about where I am and what I do, both for work and pleasure. I would say IYP is bias against SV and it`s drivers from this. Back to the matter in hand and facts, are 70% of drivers arragent and rude ? are all buses late?. On a positive note from my point of view. THANK YOU Sammy X Quote 0 0

Ian   |2009-11-30 07:28:28 For anyone with an interest in the bus service on the island. There are over 550 round trips made a day looking through the timetable. Not including Ryde town service,school buses or night buses. This year there is a Sunday service on boxing day and even buses on Christmas day. Sevice 1 through the day 14 buses. Service 3 through the day 13 buses. Service 9 through the day 14 buses. Credit where c redit is due. Quote 0 0

clarkee   |2009-11-30 10:21:53 Ian wrote: Clarkee, you acuse me of attacking people on this site. The fact is I chose to drive buses and work with the public after twenty years as an H.G.V driver. I repeat I chose to do this and will defend  my possision and reputation with vigor. The only reason I said 'attacking' was because when you first made a visit to this site you replied to every comment regarding southern Vectis and defended the company without thinking maybe SV could  be in the wrong. You made out SV was always right. If I'm wrong then I apologise but that's how it came across to me. I can see that you're a proud driver, that clearly shows by your dedication to co mment and your reply's on this thread. Ian wrote: You also allow a poster to give to the world detai ls about where I am and what I do, both for work and pleasure. I would say IYP is bias against SV and it`s drivers from this. How could you say the IYP is bias because of this? I didn't want to say anything on this subject because personally I agree with you Ian and I don't think there was a constructive reason for the link  hence the reason Jim edited the post and removed the link. I must point out in all fairness this information is already in the public domain and easy for the world to see with just one search on goo gle. The information shown was not secret and anyone with a computer can find it. Thanks you for the comments Sammy, It Would be great to see more like that on here! Quote 3 0

Jamie  - re:   |2009-12-02 04:19:20 Ian wrote: For anyone with an interest in the bus service on the island. There are over 550 round trips made a day looking through the timetable. Not including Ryde town service,school buses or night buses. This  year there is a Sunday service on boxing day and even buses on Christmas day. Sevice 1 through the day 14 buses. Service 3 through the day 13 buses. Service 9 through the day 14 buses. Credit where c redit is due. Hello Ian, Is this from this summers timetable or the new one coming in place 20dec when some routes close and some routes lose 50% of buses http://islandyouthproject.co.uk/pulic-transport/476-summers-over-so-more-changes-to-southern-vectis-bus-services Quote 1 0

Ian   |2009-12-02 15:09:44 Jamie, these are from the timetable at present up until the 20th December. Quote 1 0

Gemm A   |2009-12-02 15:41:30 I think its a great Idea running buses on Christmas day Last year the driver seem more happy to be at work than at home. Quote 1 1

Jamie  - re:   |2009-12-03 02:55:33 Ian wrote: Jamie, these are from the timetable at present up until the 20th December. Thanks for clearing that up Ian. It's good to know and I would also like to compare your findings with this new timetable in December 2009. The bus service in the summer is great but I have always  thought it was for benefit of the holiday makers and not us locals. Talking of holiday makers, I saw three getting the bus a couple of days ago in Newport. Thy handed over a ticket that cost them £9.  You should of seen their faces when told its not a return ticket and they had to pay £9 again. For the xmas buses, I don't use it myself but think it is a great idea for people who need to get about . Last year it was a trial only basis so is this now going to happen each year? Quote 0 0

Ian   |2009-12-04 04:09:31 The Christmas services last year were well used, so I see no reason why they should not continue. For anyone going out for the evening over the festive season, take advantage of the night rider. £4.00 for an unlimited travel ticket lasting from 7pm to 7am. Quote 3 0

Barry  - re:   |2009-12-06 20:23:01 Ian wrote: The Christmas services last year were well used, so I see no reason why they should not continue. For anyone going out for the evening over the festive season, take advantage of the night rider. £4.00  for an unlimited travel ticket lasting from 7pm to 7am. Good deal that - dont risk drinking and driving, police always crack down this time of year. its never worth it Quote 0 0

Doone  - ....   |2009-12-07 15:20:13 Not being funny but, you all moan about Southern Vectis, but you all use the service like everyday! if it bothers you that much get an effing bike! okay they may be expensive, but thats not entirely t heir fault, some is due to the government for example, because of the old codger buspasses now being FREE this has caused the increase in student rider prices. christ guys cut them some slack. Quote 6 1

Deborah Grant  - re:   |2009-12-10 15:34:29 sorry this is a request, ive lost touch with a friend if you are Elaine who knows me please get in touch. Deborah Grant Elaine Westhead wrote: I have lived on the Island for five years and very rarely use Southern Vectis buses. The only occasions I have had to use them I have found them far too expensive. How a company can say they run an a dequate service when there is only a bus every two hours I just don't understand. Also I think their latest scheme of buying cars off people and giving them free bus travel is a complete joke and j ust a marketing ploy. How can people use the buses when they are forever cutting services and not running through villages and other places. How do they expect people to use the buses when they don' t actually run them in the first place! It's about time that Southern Vectis were given some competition and another bus company start operating on the Island then maybe they would learn how to run  an adequate bus service and stop making excuses for running an inadequate service. Quote 0 0

Anonymous   |2010-01-20 04:07:24 I notice nobody has praised Southern Vectis for the fantastic job they done in all that bad weather, everyone is too quick to slag them and their drivers off, but i think credit where credit is due th ey did a superb job Quote 1 0

Upset Mother  - SV Leave my 16 yo daughter in Cowes   |2010-02-07 05:02:09 SV really need to sort out their customer service and communications. My 16 yo daughter was in Newport on a Friday night visiting friends and was waiting for a park and ride bus so she could get home for 10.30pm. 2 buses turned up at the station, both heading for cowes via roundhouse. She waited as she needed Park and Ride. The 3rd bus to arrive was another Round House. She decided to bored tha t one and go round on her self and get off at the cemetery, Newport Road The bus pulled up at the red-jet and told her the journey ends there. She explained she needed the cemetery but the drive said she would need to pay again if she wanted to stay on the bus. I had to pick her up and bring her home myself. When I called Southern Vectis I was told she should not of been forced off the bus as sh e was still getting off in the Cowes area. Quote 0 0

Ticket Inspector  - Who pays for the ticket inspectors   |2010-02-07 05:09:38 who pays for them?. see them all the time on our buses now. Anyone would think we are in London with the double door buses. There is only one way on and off the bus over here unless you plan on usin g the fire exit. Quote 0 0

Anonymous   |2010-02-07 12:53:28 The Ticket Inspectors professionally known as (Revenue Inspectors) are to check to see if any of the drivers are pulling a fast one basically .. for instants printing a concession free ticket (OAP FRE E) When its a adult on the bus they could take your money and pocket it as it wouldn't be logged on there machine.. also Thats why when they want to see your Student rider they then print out the ti cket if you do not have the student rider and a Revenue Inspector gets on and asks for your ticket and your sr it would be the driver that gets into trouble so show the pass...... you should appre ciate having it at a discount anyways!! Quote 1 0

blerg  - Mr   |2010-02-16 05:08:32 Ian Yarlett Wrote: 'No buses on the Island run every two hours' Try getting a bus from Shalfleet to Newport... Quote 0 0

ckc  - Terrible Timetable   |2010-03-02 16:28:36 The southern vectis timetable is so bad. they change it every 6 months while taking so many services off the timetablemaking it hard to get anywhere. The worst part is they always change the school bu s timetable... for the worse. My school has complained so many times because when the timetable changes it misses out half the stops that everyone needed to get to. down with sv! Quote 0 0

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